Staying true to the “one thing” without flinching will be the cause and the driver of change. Of doing the right thing for your people brings satisfaction and peace to the workplace which is a proven necessity for customer-facing businesses. Key Takeaway #3. 500 smartphone owners rated their satisfaction using food apps.
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Supplementary notes.The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. Market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.Date given is date accessed.
Daniel Sparks is a senior technology specialist at The Motley Fool. He served in the U.S. Army on active duty and graduated with an MBA from Colorado State University. Follow him on Twitter for updates.For Starbucks , the fiscal second quarter was solid, bolstered by strong comparable-store sales growth in the U.S. And a 17% year-over-year increase in stores in China. This translated to a nice 13% year-over-year increase in non- earnings per share.These strong quarterly results, combined with Starbucks' reported earlier this year, have helped the coffee giant's stock easily beat the market this year. Shares are up about 23% year to date, with the S&P 500 up 15% over the same time frame.To better understand what has investors so optimistic about Starbucks recently, here's a look at three key quotes from management during the company's.
Image source: Starbucks. Digital relationships are a key growth driverIn the second quarter, we expanded our active member base by half a million customers sequentially, a 13% year over year increase that takes active Rewards membership to 16.8 million. This momentum has a positive impact on our results, with Starbucks Rewards members accounting for 41% of sales in U.S.
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Stores in Q2.- CEO Kevin JohnsonSince Starbucks started expanding its digital relationships with customers in 2018, these new relationships have helped fuel growth in active Starbucks Rewards members. This trend continued in fiscal Q2, Johnson said. Improving customer satisfactionEnhancing the in-store experience encompasses building customer connections and creating those best moments that keep customers coming back time and time again. We saw continued improvement in our customer connection scores this quarter, driven by the actions we are taking to enable our store partners to better connect with customers.- JohnsonIn Starbucks' continuing multi-quarter effort to help employees create better customer experiences in stores, the company said it made measurable progress during fiscal Q2.
Some of the ways Starbucks has helped employees make better customer connections include simplifying employees' work and reducing hours spent on noncustomer-facing tasks. Starbucks' loyalty program is working in ChinaThe phenomenal growth of the Starbucks rewards program in China is a testament to the power of the brand.- JohnsonAbout four months ago, Starbucks initiated an attempt to replicate its U.S.-based success with a digital rewards program in China. Momentum with the rewards program is impressive; the company's member acquisition accelerated during the quarter, and 90-day active rewards members rose to 8.3 million. Starbucks plans to leverage this momentum by launching mobile order and mobile pay in China by the end of fiscal 2019.
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